5gjl Casino Privacy Policy — Your Data, Your Rights

5gjl Casino ("5gjl," "we," "us," "our") is the data controller responsible for the personal information of players registered on the 5gjl platform at 5gjl.vip. As data controller, 5gjl determines the purposes and means of processing personal data collected through the operation of the 5gjl platform and associated services.

This Privacy Policy applies to all personal data collected from individuals who visit, register with, or otherwise interact with the 5gjl platform, whether as prospective players, registered players, or former players. It supplements and should be read alongside the 5gjl Terms & Conditions.

5gjl collects the following categories of personal data from players, collected at different stages of the player lifecycle as described in Section 3.

5gjl collects personal data through the following channels and mechanisms:

Data you provide directly to 5gjl when you: create a 5gjl account; complete KYC verification by submitting identity documents; make a deposit or request a withdrawal; contact 5gjl customer support; participate in surveys or promotional activities; or update your account profile.

Data collected automatically when you access the 5gjl platform, including through cookies, web beacons, log files, and similar tracking technologies. This includes IP addresses, device identifiers, session activity, and browser characteristics. For more detail, see Section 9 (Cookies and Tracking Technologies).

Data received from third parties in the course of service delivery, including: identity verification agencies and KYC service providers; payment processors and e-wallet providers (GCash, Maya, BPI, BDO, UnionBank); fraud prevention and anti-money laundering screening services; and where applicable, publicly available information sources used for AML compliance checks.

5gjl processes your personal data for the following defined purposes. Data is not used for purposes beyond those described without additional notice and, where required, consent.

• Account creation and management: Creating and maintaining your 5gjl player account, authenticating your identity at login, and managing your account preferences and settings.
• Identity verification and KYC compliance: Verifying that you are who you say you are and that you meet the eligibility requirements (including the 21+ age requirement) to use the 5gjl platform, as required by applicable regulations.
• Transaction processing: Processing deposits into and withdrawals from your 5gjl wallet, including the transmission of payment data to our payment processing partners.
• Legal and regulatory compliance: Fulfilling obligations under applicable Philippine law, including anti-money laundering (AML) obligations, record-keeping requirements, and cooperation with lawful requests from regulatory authorities.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, collusion, and other prohibited conduct on the 5gjl platform.
• Customer support: Responding to your queries, resolving complaints, and providing account assistance through live chat and email support channels.
• Responsible gaming: Monitoring account activity for indicators of problem gambling and administering player protection tools including self-exclusion, deposit limits, and session controls.
• Platform improvement: Analysing aggregated and anonymised usage data to improve 5gjl platform performance, user experience, and game offering. This analysis uses data in de-identified form and does not single out individual players.
• Marketing communications: Sending you relevant promotional communications about 5gjl offers, games, and events — only where you have provided consent or where a legitimate interest basis applies and you have not opted out. See Section 12 for details.

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable data protection principles, 5gjl processes your personal data on the following legal bases:

• Performance of contract: Processing necessary to provide you with the 5gjl services you have registered for — including account management, game access, and payment processing — is carried out on the basis that it is necessary for the performance of our agreement with you.
• Legal obligation: Processing required to comply with applicable Philippine law, including AML regulations, identity verification obligations, and tax reporting requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and service improvement where those interests are not overridden by your rights and interests as a data subject.
• Consent: Where 5gjl relies on your consent as the legal basis for processing (primarily in relation to marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5gjl does not sell, rent, or trade your personal data to third parties for commercial purposes. Personal data is shared only in the circumstances described below, and only to the extent necessary for the stated purpose.

5gjl shares data with carefully selected third-party service providers who assist in the delivery of the 5gjl platform and services, including: KYC and identity verification providers; payment processing partners (GCash, Maya, BPI, BDO, UnionBank, and others); fraud detection and AML screening services; customer support platform providers; and technical infrastructure and hosting services. All service providers are bound by data processing agreements requiring them to handle your data in compliance with applicable data protection law and solely for the purposes defined by 5gjl.

5gjl may disclose personal data to regulatory bodies, law enforcement agencies, or other public authorities where required by applicable Philippine law or in response to a lawful order or request. This includes disclosures required under AML regulations and cooperation with investigations into financial crime.

In the event of a merger, acquisition, or sale of all or substantially all of 5gjl's assets, player personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any material changes to how their data is processed as a result.

Some of 5gjl's service providers — including cloud infrastructure providers, game studios, and technical support partners — may be located outside the Philippines. Where personal data is transferred to a country that does not have an equivalent level of data protection to the Philippines, 5gjl ensures that appropriate safeguards are in place, including contractual data protection clauses in agreements with the receiving party.

By registering with 5gjl, you acknowledge that your data may be processed in jurisdictions outside the Philippines where the receiving entity is a 5gjl service provider bound by the data protection obligations described in this Policy.

5gjl retains personal data for as long as is necessary for the purposes for which it was collected and processed, subject to applicable legal retention obligations. The following general retention principles apply:

• Active account data: Retained for the duration of your registered account with 5gjl plus any legally mandated retention period following account closure.
• KYC and identity documents: Retained for a minimum of five (5) years following account closure or the last transaction, as required by applicable AML regulations in the Philippines.
• Financial transaction records: Retained for a minimum of five (5) years following the date of the transaction, in accordance with AML record-keeping requirements.
• Customer support communications: Retained for a period of three (3) years from the date of the last interaction, or longer where a communication relates to an unresolved dispute or legal matter.
• Technical and usage data: Retained for up to twenty-four (24) months in identifiable form for security and fraud prevention purposes, after which it is aggregated, anonymised, or deleted.
• Marketing consent records: Retained for as long as necessary to demonstrate compliance with consent obligations and for the period of any applicable limitation under Philippine law.

When data is no longer required and no legal basis for retention exists, 5gjl securely deletes or irreversibly anonymises it in accordance with its internal data lifecycle procedures.

5gjl uses cookies and similar tracking technologies to operate the platform effectively, analyse usage patterns, and deliver relevant communications where consent has been given. Cookies are small data files stored in your browser when you visit the 5gjl website.

• Strictly necessary cookies: Required for the platform to function. These enable your login session to persist, your balance to display correctly, and games to load. These cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: Used to measure how players interact with the 5gjl platform — which pages are most visited, where sessions begin and end, and where errors occur. Data collected is aggregated and anonymised. These help 5gjl improve the platform experience.
• Functional cookies: Enable enhanced functionality such as remembering your language preference, your last-visited game category, and whether the "keep me signed in" option was selected on your device.
• Security cookies: Used by 5gjl's fraud detection systems to identify unusual access patterns, flag suspicious sessions, and protect player accounts from unauthorised access.

You may configure your browser to refuse or delete cookies. Please note that disabling strictly necessary cookies may prevent the 5gjl platform from functioning correctly, including the ability to log in and access your account. Instructions for managing cookies are available in the settings or help section of all major browsers, including Chrome (the most common browser among Filipino users), Safari on iOS, and Firefox.

5gjl implements a range of technical and organisational security measures designed to protect player personal data against unauthorised access, accidental loss, alteration, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between players' browsers and the 5gjl platform
• Encrypted storage of sensitive account and payment data at rest
• Multi-factor authentication options for player accounts and all internal 5gjl system access
• Access control policies that restrict internal access to player data on a need-to-know basis
• Regular security assessments and vulnerability testing of the 5gjl platform infrastructure
• Automated fraud detection systems monitoring transactions and login patterns for anomalies in real time
• Staff data protection training and confidentiality obligations covering all personnel with access to player data

As a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights regarding your personal data held by 5gjl. These rights may be exercised by contacting 5gjl support with your registered account details and a clear description of the right you wish to exercise.

Where you have provided consent or where 5gjl has a legitimate interest basis, we may contact you with promotional communications relating to 5gjl Casino — including information about new games, bonus offers, Golden Bank tier updates, and special events relevant to Filipino players.

Marketing communications may be delivered via SMS to your registered Philippine mobile number, by email to your registered address, or via in-platform notifications visible after logging in to your 5gjl account.

You may opt out of marketing communications at any time by: following the unsubscribe link in any marketing email; replying STOP to any promotional SMS; or adjusting your communication preferences in your 5gjl account settings. Opt-out requests are processed within 10 business days. Opting out of marketing will not affect service communications necessary for account management (e.g., withdrawal confirmations, security alerts, or account verification notices).

The 5gjl platform is strictly intended for players aged 21 years and above. 5gjl does not knowingly collect personal data from persons under the age of 21. The registration process includes age verification steps, and any account found to belong to a person under 21 will be immediately closed with personal data deleted in accordance with applicable law, subject to any legal retention requirements.

If you believe that 5gjl has inadvertently collected personal data from a person under 21, please contact us immediately at [email protected] and we will take prompt action to investigate and, where confirmed, delete the data concerned.

5gjl may update this Privacy Policy from time to time to reflect changes in its data processing practices, applicable law, or platform functionality. When material changes are made, 5gjl will notify registered players by displaying a clear notice on the platform prior to the changes taking effect, or by direct communication to registered contact details.

The "Last Updated" date at the top of this page reflects when the current version of the Policy was published. We encourage you to review this page periodically. Non-material updates — such as typographical corrections or clarifications that do not affect how your data is processed — may be made without specific notification.

If you have any questions, concerns, or requests regarding this Privacy Policy or how 5gjl processes your personal data, please contact the 5gjl support team through any of the following channels:

• Live Chat: Available 24/7 directly on the 5gjl platform. No login is required to initiate a privacy-related chat. Average response time is 3–5 minutes.
• Email: [email protected] — For formal privacy requests and data subject rights exercises, email is recommended to ensure a written record is maintained.

For formal data subject rights requests, please clearly state the nature of your request, your registered mobile number, and any relevant details to help 5gjl identify your account and process the request efficiently.

If you are not satisfied with 5gjl's response to a privacy concern, you may refer the matter to the National Privacy Commission of the Philippines, which is the regulatory authority responsible for enforcing the Data Privacy Act of 2012.